Category
Billing
Invoicing, subscriptions and revenue mechanics that hold up.
4 posts
Proration Rules That Don't Generate Support Tickets
Mid-cycle upgrades, downgrades, seat changes and refunds each need a stated rule. Where the rule is implicit, the invoice becomes a conversation.
Dunning Emails That Collect Without Losing the Client
Most overdue invoices aren't refusals to pay. They're an expired card, a missing PO number, or an invoice sent to someone who left — and the tone of the first reminder decides how the rest goes.
Closing the Gap Between Time Tracking and the Invoice
Revenue leaks in the space between the work being done and the line item being billed. The leak is measurable, and most of it comes from delay.
Recovering Failed Payments Without Annoying Customers
A large share of involuntary churn is an expired card, not a decision to leave. Retry logic that reads the decline reason recovers most of it quietly.
